Overview

Please note that items in our boutique are marked as final sale. Final sale items are non-refundable and non-returnable. This policy applies to clearance items, special promotions, and specific collections as indicated. We recommend reviewing your selections carefully before completing your purchase to ensure you are completely satisfied with your choices.

Your satisfaction is important to us. If you have any questions about our products or need assistance with sizing or styling advice, our knowledgeable staff is here to help. We want your shopping experience at Godmother’s Armoire to be enjoyable and hassle-free, and we are committed to providing exceptional customer service every step of the way.

Please do not send your purchase back to the manufacturer.

In case of approved return, we will issue you store credit for the full item amount paid. Your store credit is good for up to 1 year. If you instead want a refund, we will refund you the item amount, minus a 20% restocking fee. Please keep in mind, we do not profit off of the restocking fee (it covers a portion of credit card fees, shipping & handling, etc).

We can also exchange your item for a different size/color or a different style (up to 1 time at no additional charge and if available). Should you choose to return that as well within your original 15 day return window, we will issue you store credit only). Please make sure your order the right size, color, etc. before paying.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at godmothersarmoire@gmail.com

Sale items

Our final sale items are non-refundable and non-returnable. Please ensure you review your order carefully before completing your purchase. If you have any questions about our products, feel free to contact us before placing your order

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at godmothersarmoire@gmail.com

We will not accept any returns or exchanges without a RMA # (return merchandise authorization). Please email us at godmothersarmoire@gmail.com (as we need to write you specific info/instructions) prior to shipping your item back. Any package without a RMA # will be refused.

We only accept items in its original condition (new with tags in original packaging), any item that has been worn, torn, damaged, missing pieces, or smells like cigarettes, perfume, body odors, etc. will be returned back & the client pays for the shipping.

If you find a lower price for any non-sale dress that we carry online prior to placing an order, we will match that price on your order. Call us before placing an order to tell us where we can find the current dress at a lower price on another site. Any Price Match sold will follow our sales policy. The price match must be an online advertised price, it can not be pricing from a brick-and-mortar stores.

Shipping returns

If your return is approved you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live and availability of the item, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at godmothersarmoire@gmail.com for questions related to refunds and returns.